Terms and Conditions

General provisions

All the Products sold by Strip Distribution are sold subject to these Terms and Conditions. By submitting your order for processing by Strip Distribution, you confirm and affirm that you have read, understood and agree to the Terms and Conditions in the form in which they appear at the time your order is submitted for processing.

These terms and conditions shall prevail over any other document purporting to have a contractual effect including any Exhibition policy.

Goods are not sold on a “sale or return/exchange” basis. Any breakage, spillage or packing errors incurred before reaching you MUST be reported within 24 hours of delivery.
Items must be returned within 24 h.

Clients must check their order before delivery by checking the invoice/sales order – This must be done within the hour of placing the order.

Shipping and delivery

We deliver within the United Kingdom, Channel Islands and parts of Europe.
Shipping costs within the United Kingdom are £10 + VAT.
Delivery times given are estimates only.
Deliveries to Scotland are being charged the same rate for the moment being however expect 3-5 working days for delivery.

Prices

Prices are always quoted excluding VAT and, unless specific conditions apply.
Prices are subject to change without notice by Strip Distribution. However, we will take care to inform you of the price changes by issuing a new catalog or any other document.

Reception and claims

Upon arrival of the merchandise at its place of destination, the client is responsible for ensuring that the delivery is in conformity with his order. It is the recipient's responsibility:

• Installation and start-up of the equipment are the customer's responsibility. In case of breakdown or malfunction, the equipment, if under guarantee, must be returned to us at the customer's expense for repair.
• If the equipment is no longer under guarantee, it cannot be returned to Strip Distribution.

Returns, refunds and cancellations

If you wish to return or replace an item, please contact Customer Services on 0207 590 9300 and quote your order number. Returns of non-faulty equipment will be at the customer's expense and must be packaged securely and must include the customer's order number, name and address.
For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all packaging intact and unopened.
Refunds will be made via the method of payment used for the original purchase.
Our returns policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

Compliments and complaints

We hope you will be satisfied with our services and would be happy to receive your feedback. If you are not satisfied in any way we would like to resolve the matter. Please contact our Customer Services department on 0207 590 9300 or by email: sales@lyconuk.com . We are continuously seeking to improve the standards of our products and thus we reserve the right to change the specifications of our products at any time and without prior notification.
Photographs and texts copied and illustrating the products on offer are for information only and are not contractually binding.